Welcome to Tenzexa INC. This website primarily offers the online sale of kitchenware and kitchen supplies. By accessing, browsing, or using this website, you agree to be bound by the following Terms of Service. Please read these terms carefully before making a purchase.
- Acceptance of Terms
By using this website and its related services, you acknowledge that you have read, understood, and agreed to these Terms of Service. If you do not agree with any part of these terms, please discontinue your use of this website.
- Product Information
We strive to ensure that all product images, descriptions, prices, and other information on this website are accurate and complete. Please note that, due to factors such as lighting conditions, display device settings, or variations between product batches, the actual products may differ slightly from what is shown on the website.
We reserve the right to adjust product information, pricing, and inventory status based on our operational requirements.
- Orders and Purchases
When placing an order, customers must ensure that all personal information, shipping addresses, and contact details provided are accurate and correct.
- All orders are subject to system confirmation and processing.
- The successful purchase of any item is contingent upon actual inventory availability and the outcome of the order review process.
- In the event of an out-of-stock item, a pricing error, or other exceptional circumstances, we may contact you to discuss a resolution or cancel the order.
- This website operates on a one-time purchase model; each order is an independent transaction and does not involve automatic renewals or subscription-based billing.
- Payment Methods
Payments can be made using the methods provided at the checkout page, including bank cards and other available electronic payment options.
All online payments are processed via the Stripe payment processing service. Once a payment is successfully completed, we will proceed with the processing of your order.
Customers must ensure that the payment method used is legal, valid, and that they have the appropriate authorization to use it.
- Shipping and Delivery
Following order confirmation, we will process and ship your items in accordance with our published shipping policy. It is the customer’s responsibility to provide complete and accurate shipping information.
Delivery delays may occur due to incorrect addresses, incomplete recipient information, or other factors beyond our control.
Specific shipping arrangements are governed by our website’s shipping policy.
- Returns and Refunds
We want our customers to be satisfied with their purchases. If a product has quality issues, sustains damage during transit, or otherwise meets the criteria for return, customers may submit a request in accordance with the Return and Refund Policy published on the website.
Returned items must satisfy the applicable return criteria. Products that have been used, damaged, or are otherwise rendered unsuitable for resale may not be eligible for return, except as otherwise provided by law.
For detailed provisions, please refer to the Return and Refund Policy on the website.
- Intellectual Property
All text, images, product displays, page designs, graphics, logos, and other content on this website are protected by applicable intellectual property laws.
No individual or organization may copy, reproduce, distribute, modify, or use such content for commercial purposes without the prior written consent of Tenzexa INC or the relevant rights holder.
- User Conduct
By using this website, you agree to the following:
- Not to use the website for any unlawful activities.
- Not to submit false, misleading, or unauthorized order information.
- Not to interfere with the normal operation or security systems of the website.
- Not to attempt unauthorized access to the website’s servers or user data.
- Not to infringe upon the legal rights and interests of the company or any third party.
- Limitation of Liability
Tenzexa INC will make reasonable efforts to maintain the proper operation and service quality of the website. However, we shall bear liability for service interruptions or delays caused by force majeure, failures of third-party services, network outages, or other circumstances beyond our reasonable control, only to the extent permitted by applicable law.
Nothing in these terms shall exclude or limit any liability that cannot be excluded or limited under applicable law.