Tenzexa INC values the shopping experience of every customer and is committed to providing reliable kitchenware and kitchen supplies. If an item you receive has a quality issue, or if you need to return it for other eligible reasons, please review the policy below to understand the application process and refund arrangements.
- Eligibility for Returns
Customers may request a return, subject to applicable laws and the requirements of this policy, in the following cases:
- The item has a quality issue or a functional defect.
- The item received does not match the order.
- The item was damaged during transit.
- The item has other verified, reasonable issues.
Items submitted for return should, as much as possible, be kept in their original condition. Please provide your order information and photographs of the item so that we may verify the situation.
- Non-Returnable Items
Returns may not be accepted in the following cases:
- The item has been damaged due to improper use.
- The item has been used or is in a condition that significantly hinders its resale.
- The item is missing essential accessories or its original packaging, making it impossible to verify its completeness.
- The item has been damaged or altered due to reasons attributable to the customer.
These limitations do not affect the statutory rights granted to consumers under applicable law.
- Return Process
To request a return, please follow these steps:
- Contact our customer service team and provide your order number along with the reason for the return.
- Provide photographs of the item or a description of the issue, as requested.
- Wait for our customer service team to review your request and provide return instructions.
- Return the item to the specified address, following all provided instructions.
- Once we receive the returned item, we will inspect it and notify you of the outcome.
Return Address: 24952 EATON LN, LAGUNA NIGUEL, CA 92677
Please do not return any items before receiving confirmation, as doing so may delay or complicate the processing of your return.
- Return Shipping Costs
- If the return is due to issues such as product defects, damage during transit, or an incorrect item being sent—where the responsibility lies with us—Tenzexa INC will cover the return shipping costs.
- If the return is requested for personal reasons, the customer is generally responsible for the return shipping costs. Specific arrangements will be determined based on the actual circumstances of the return and applicable laws.
- Refund Processing
Once returned items have been inspected and confirmed to meet the criteria for a refund, we will process the refund via the original payment method.
Refunds are typically initiated within 3–5 business days after the returned items are received and the inspection is completed. The actual time it takes for the funds to appear in your account may vary depending on the processing speed of your bank, card issuer, or payment service provider.
- Refund Method
In principle, refunds will be issued via the customer’s original payment method. Please note that we cannot guarantee that your bank or payment provider will display the refund transaction immediately; we recommend that you monitor the transaction status of your original payment account.
- Damaged or Incorrectly Delivered Items
If the items you receive are damaged, incomplete, or do not match your order, please contact us as soon as possible and provide the following information:
- Order number.
- Product name.
- A description of the issue.
- Photographs of the item(s) and the packaging.
We will provide an appropriate solution once the situation has been verified.