Tenzexa INC values the personal information and privacy of its customers. This Privacy Policy outlines how we collect, use, store, and protect the information you provide when visiting our website, browsing our kitchenware products, or making a purchase. By using this website, you acknowledge that you have read and understood the terms described in this policy.
- Information Collection
To facilitate a seamless shopping experience and provide customer service, we may collect the following information:
- Personal Information: Name, email address, phone number, and shipping address.
- Order Information: Items purchased, order numbers, transaction amounts, and order history.
- Device Information: Browser type, device details, IP address, and website access records.
- Communications: Inquiries and feedback submitted via email or other channels.
- Use of Information
We use the collected information for the following purposes:
- Processing orders, payments, and product deliveries.
- Providing order confirmations, shipping notifications, and after-sales support.
- Responding to customer inquiries and service requests.
- Improving website functionality, product displays, and the overall shopping experience.
- Detecting potential fraud and ensuring the security of transactions and accounts.
- Complying with applicable laws, regulations, and regulatory requirements.
- Protection of Payment Information
This website uses Stripe as a payment processor to facilitate secure online transactions. Customer bank card details and payment information are handled by the payment processor in accordance with their respective security standards. Tenzexa INC does not store full bank card numbers or CVV security codes on its own servers.
- Cookies and Website Technologies
We may use cookies and similar technologies to remember user preferences, maintain shopping features, analyze website traffic, and enhance site performance. You may manage or restrict cookies through your browser settings; however, please note that doing so may affect the functionality of certain parts of the website.
- Information Sharing
We do not sell our customers’ personal information. When necessary, we may share limited information with the following service providers:
- Payment Processors: To facilitate transactions and verify payments.
- Logistics and Shipping Providers: To handle order delivery and shipment tracking.
- Technical Service Providers: To assist with website maintenance, security, and functional support. – Legal and Regulatory Authorities: We may provide relevant information when required by law or when legally necessary.
- Information Storage and Retention
We implement reasonable technical and administrative measures to protect personal information against unauthorized access, disclosure, alteration, or loss. Records related to customer orders and transactions may be retained for up to 7 years following the completion of an order; this retention period may be extended or shortened based on applicable laws and business requirements.
- User Privacy Rights
Depending on applicable privacy laws, you may have the following rights:
- To request access to the personal information we hold about you.
- To request the correction of inaccurate or incomplete information.
- To request the deletion of your personal information, subject to legal conditions.
- To object to or request restrictions on certain data processing activities.
- To withdraw previously granted consent, in accordance with applicable law.
If you reside in California, you may also have rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected and how it is used, the right to request the deletion of your personal information, and the right to opt out of the sale or sharing of your personal information. We do not sell our customers’ personal information.
- Third-Party Websites
This website may contain links to third-party services or websites. These third-party sites have their own privacy policies and data processing rules; Tenzexa INC assumes no responsibility or control over their privacy practices. We recommend that you review the privacy policies of such services before using them.
- Privacy of Minors
This website is intended for general consumers and is not directed at minors. We do not knowingly collect personal information from individuals who have not reached the age of majority as defined by applicable law.
- Updates to the Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business operations, website functionality, or legal and regulatory requirements. Any updates will be posted on this page and will take effect from the date of publication.